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Andy Sack – hero or madman?

May 28, 2007 by DaveSchappell

andy sack seattle

I’ve been in a bit of a blogging funk — my reason is a good one. I’m going on public record that I’m starting a company. There. I said it!

As part of that process, I got sidetracked reading local Seattle entrepreneur Andy Sack’s blog — he’s the driving force behind community review site turned local deal and coupon site Judy’s Book.

What I found so compelling is that he opened up and shared the good and the bad from the Judy’s Book trials and tribulations. Along the way they found some things going well (and vice versa) and they decided to change course — it makes for incredibly interesting reading.

To save you some time, here are my favorite posts from August 2006 thru May 2007:

  • If you’re considering a User Generated Content (UGC) site, set rules for contributing editors up front — tell them what you want / give guidelines/ideas
  • Give users control — be open to different uses you didn’t anticipate
  • Talk to Customers!!! What do they want/value most? How to deliver (beyond just reviews)?
    Focus on ‘only local’ wasn’t working — product had created too many empty local silos
  • life for local UGC sites is hard – achieving critical mass in local is hard / attracting+keeping consumers is hard (difficult to convert & then convert to loyal) / SEO is hard
  • Life for local UGC sites can be easy – Easier Stuff (PR/Story, Offers&Discounts, Q&A&Community, Status&Validation)
  • Leadership is about many things — Simplicity is a big one
  • Focus on small before trying to conquer the world – create the ‘best foo’ for a niche / neighborhood / topic, before working to scale (or, a city…)
  • Guy Kawasaki lessons… Make meaning/mantra, jump to next/10x curve, don’t worry/be crappy, let a hundred flowers blossom, churn baby churn, chine thyself, 10/20/30 rule, don’t let bozos grind you down
  • Speed matters… Easy navigation matters… Use underlined links
  • keep organization size to less than 20… Less than 10 ideally… Eliminate need for extra mgmt level
  • Good Keyword analysis tools for SEO
  • don’t game the system… But DO educate the system… Teach your users how to leverage best practices
  • Tips for UGC site (for Keith at peerwisdom.com) — focus/focus/focus, address daily needs, address needs that solve passionate problems
  • think deeply about the business process for content generation — how to ensure Quality content?
  • before talking to the media, get ahold of your metaphor
  • focusing on younger demographic… More prone to write reviews… make your customers feel loved
  • link to Dick Costolo’s post about fear of failure vs. confidence in ideas… Entrepreneurs are all scared about whether the idea will work… Just find a market oppty that seems like it will need to be addressed and for which we feel we have an angle… Then pull out shovels and start digging… Figure out the rest as you go!
  • Low Risk hiring… They come from referrals! Great resumes and interviews don’t make great hires
  • Time is the Enemy… part 2…
  • Pick your partners carefully — you’ll learn their true natures when the chips are down
    entrepreneurial perseverance counts for a lot!

Filed Under: Startup Advice Tagged With: andy sack, hiring, lean startup, seo, ugc

Exhibitor Booths – Startup thoughts from Web 2.0 Expo

April 20, 2007 by DaveSchappell

I really enjoyed the Web 2.0 Expo in San Francisco earlier this week. Here are some messages that stuck with me from the 4 days of talks.

While walking around the expo (exhibitor booths), I was struck by how few of them bothered to make it easy for attendees to quickly get a sense for what problem they solved. Many not only didn’t display their name, but they had no 5 word description of their value-add! Also, the popular companies were easy to find, because of the crowds around their booths (reminded me of P.T. Barnum’s quote “nothing attracts a crowd like a crowd”).

This led to a few ideas for exhibitors:

  • If you aren’t a well-known brand, make sure you have a 5-word explanation for your company easily visible at your booth
  • It’s a little smarmy, but consider ‘hiring a small crowd’ to hang around you/your booth, to attract other visitors. As the crowd builds, they can wander off a bit, and then come back. This allows the actual visitors to get to your representatives.
  • Obviously, have an easy handout for people — a single half-sheet card that quickly lays out benefits, with URL to get freebie

Filed Under: Startup Advice Tagged With: booths, trade shows

It’s Not About the Startup Idea

April 16, 2007 by DaveSchappell

I just read a great post by Paul Graham of YCombinator fame (he probably did something else, too 🙂 ). It talks about the fact that it isn’t about the ‘quality’ of the startup idea. Instead, the “main value of your initial idea is that, in the process of discovering it’s broken, you’ll come up with your real idea.”

He then recommended that instead of saying what your idea IS, you should instead pose it as a question, “could we accomplish this idea/goal?”. That changes the way you think about it, and instead of proving your idea wrong, it allows you to expand your thinking.

Go find an intolerable problem and nurture the feeling that “it must be possible to solve it” and question how you would do so — Paul posits that “simple as it seems, that’s the recipe for a lot of startup ideas.”

I’m really enjoying Paul’s essays.

Filed Under: Startup Advice

You Can’t Pay Someone to Care

April 3, 2007 by DaveSchappell

I’m not sure if this is an original thought or not, but I didn’t want to do a Google search to find out that I am again, unoriginal. I was thinking today about the fact that “You Can’t Pay Someone to Care”.

You can pay a person to do a job, and you can reward them for doing a great job. You can pay someone to work overtime, and to work on weekends. You can even pay them to do something they hate.

But, you can’t pay them to care. They either care, or they don’t. And if they don’t care, you’re screwed, because they’re going to create so many hidden problems for you that you’re kidding yourself by keeping them around.

Do them a favor. Do the other employees a favor. And, most important, do yourself a favor.

Amputate them from your organization. Remove them from your life. Fast.

Oh yes… and if you don’t care about what you’re doing… change it!

Filed Under: Startup Advice Tagged With: culture, firing, hiring, recruiting

Startup founders may not be as wealthy as previously thought…

April 8, 2005 by DaveSchappell

I attended a breakfast meeting today for the Northwest Entrepreneur Network today — the theme was Anatomy of a Venture Financing — overall, it was a good event. One thing that surprised me was how little ownership founders generally maintain after several rounds of financing.  Per their presentation, in a very successful scenario, the founders end up with <8% of the company!

Here are some of my bullet point takeaways from the morning:

  • Tie up IP early, when when/if you are still at your previous employer
  • Document every penny you spend, to help justify your investment/ownership later
  • Need succinct business proposition early on
  • Define market potential for your business
  • Define minimum investment to get to exit
  • Founders must have skin in the game ($) beyond lost wages
  • Is company a feature, or a business?
  • Realistic Cap Table, & right founder %’s (50/50 usually doesn’t make sense)
  • Resolve all shareholder agreements before looking for any $
  • Valuation = 12 month forward revenue
  • Due Diligence = auditing the business plan (what will you do, how soon, multiples)
  • VC’s prefer Corp’s to LLC’s (because existing law on the books) – LLC & S-Corp pass on income & VC’s can’t have income
  • 25 Page biz plan & powerpoint suffice (avoid tirekickers of your plans)
  • Board members (a) must open doors and (b) act as mentor for CEO
  • Insist on pro-rata investment rights for folks in each financing round

Filed Under: Startup Advice

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